Refund Policy

Last updated: July 9, 2025

1. General Policy

At Bloom CLT, we take pride in creating stunning, fresh floral arrangements for every occasion. Due to the perishable nature of flowers, all sales are considered final. However, we strive to ensure every customer is satisfied with their experience.

2. Unsatisfactory Products

If you are not satisfied with your arrangement, please contact us within 24 hours of delivery. We may offer a replacement, store credit, or partial refund based on the issue and condition of the flowers.

3. Order Cancellations

Orders can be canceled for a full refund if the request is made at least 24 hours before the scheduled delivery or pickup time. Cancellations requested within 24 hours of delivery may be subject to a restocking or processing fee.

4. Incorrect Deliveries

If we deliver an incorrect item or there’s a delivery issue due to our mistake, we will promptly correct it or offer a refund or replacement as appropriate.

5. Delivery Issues

If the recipient is unavailable at the time of delivery, we will attempt to leave the arrangement in a safe location or contact the recipient. Bloom CLT is not responsible for issues resulting from incorrect delivery details or recipient unavailability.

6. Custom & Event Orders

For weddings or custom floral designs, a non-refundable deposit is required. Final payment terms and cancellation policies are outlined in your event contract.

7. How to Request a Refund

To request a refund or report an issue, please contact us at:

Email: hello@bloomclt.net
Phone: 704‑535‑1041

Please include your order number, photos (if applicable), and a description of the issue.

8. Policy Updates

We may update this Refund Policy at any time. Changes will be posted here with an updated revision date.